Product Availability
Our exclusive jewelry pieces are crafted in limited quantities to maintain their distinctive appeal. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring similar designs, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next purchase. This policy reflects our dedication to offering unique, high-quality accessories while ensuring complete customer satisfaction.
Pricing Structure
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium materials and artisanal craftsmanship. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 48 hours. For canceled orders, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's commitment to fair and honest transactions.
Order Processing
Each jewelry order undergoes meticulous quality inspection and secure packaging. Processing takes 3-5 business days (5-7 business days during peak seasons). You will receive detailed tracking information via email once your package ships. For custom-made or engraved items requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout to manage your expectations appropriately.
Shipping Standards
We utilize premium shipping partners with specialized jewelry packaging to ensure your delicate items arrive in perfect condition. Domestic shipments typically require 7-14 business days after processing, while international deliveries may take 14-21 business days. All international packages include prepaid customs documentation with accurate product valuations to prevent delays - essential for our discerning global clientele.
Returns & Exchanges
We accept returns within 30 days of delivery for store credit or exchange. Items must be unworn, undamaged, and in their original packaging with all certificates and tags attached. Return processing may take up to 14 business days after we receive your package due to our thorough quality inspection process. Personalized or engraved items are excluded from returns to maintain their exclusivity.
Intellectual Property
All visual content including product photography, design sketches, and collection imagery are protected intellectual property. Unauthorized commercial use (such as replicating our designs or using images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive aesthetic and creative integrity.
Customer Support
Our jewelry specialists are available via email at [email protected] for any inquiries. Response time is typically within 2 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders, please include your order number in the subject line. We value personalized communication that reflects our brand's attention to detail and commitment to excellence. 
